Emergency & after-hours
Building emergency? Here is what to do.
Follow the steps below in order. If anyone is in danger, call 911 first.
Step 1 · Life safety
For fire, gas, medical emergencies or a threat to safety, call 911 first.
Step 2 · Call our team
Our team provides 24-hour on-call service. If your property manager is unavailable, your call is forwarded to the next managing executive so someone always responds.
Quick reference
What to do first
01
Water leak or flood
- Shut the nearest valve if it is safe to reach.
- Move belongings away from the water.
- Call us so we can dispatch and follow up.
02
Fire or gas smell
- Leave the area right away.
- Use the stairs, not the elevator.
- Call 911, then call us.
03
Power outage
- Check whether it is building-wide.
- Avoid the elevators.
- Call us if common areas are affected.
04
Elevator entrapment
- Press the alarm button inside the car.
- Stay calm and wait for help.
- Call 911 if anyone is hurt, then call us.
05
Security concern
- Call 911 if there is an immediate threat.
- Keep yourself safe first.
- Then let us know so we can follow up.
Not urgent? Submit a service request and we will follow up during business hours.
Submit a service request